FOOD AND FACILITIES TO STAFF BEHAVIOR | MYSTERY SHOPPERS
Railway Want To Select Some Mystery Shopper Whose Identities Will Be Kept Secret. And Regular Train Traveler To Secretly Note What’s Wrong With Indian Railway Like From Food Quality, Staff Behaviour And Quality On Trains And Amenities of Passenger Across Classes.
A Component Of A Quality Audit System That is Use Mainly In Market Research For Best Hospitality And Retail Sector And Railway Take Action.
This Is The First Time Indian Railway Will Deployed “Mystery Shopping” Indian Railway Board Currently Giving Finishing Touches To This Policy.
MYSTERY SHOPPERS TO TRACK INDIAN RAILWAYS SERVICES
Indian Railway Official Sources Sad ” These Shoppers, Selected By The Railway Will also Interact With The Transporter’s Passenger Interface At Various Levels From Trains To Station And Rate Them Against Pre-Determined Parameters. This Will Also Act a Method To Ascertain Compliance With Rules And Regulations On The Ground”
The Indian Quality Council Could Be Nominated for A Free To Engage Human Resources for Job said By Indian Railway Official.
There,” is Also A Plan To Supplement This Mechanism With Scout And Guides And Voluntary Organisation, They Said”
Mystery Shoppers Identities will Not be Revealed To Any Railway Employee On the Field.
The Monetary Value Of The Contract is Finished By Railway.
The Mystery Shopping Was developed By United nState Of Amerca And the United Kingdom In early 20th Century. Firm Wanting To Gauge Employee Integrity. This Technique Is Develop Into A Preferred Mode By Companies In Fast Food Chains, Medical Facilities And Even Nonprofit To Assess Quality Strictly From The Consumer’Point Of View.
Internally 40,000 Inspection Take Place By Indian Railway System At All Levels Every Day To Complement Policy Intervention.
Currently, Indian Railway Facing Many Complaints Day By Day Thought Social Media, Facebook, Twitter etc.